Terms & Conditions

Plain English, because if you can't understand the terms you can't agree to them. By using Hridyaa you're agreeing to what's below.

Who you're dealing with

Hridyaa, a sole proprietorship owned and operated by Ankit Rawat, at Forest Residency, Tower A, Malsi, Dehradun 248003, Uttarakhand, India. "We" and "us" mean Hridyaa. "You" means the hotel using it.

What we provide

Hotel management software, delivered over the internet: reservations, front desk and check-in with guest ID capture, rooms and housekeeping, folios and payments, a day book, GST invoicing, and reports that help you and your accountant. We add to it regularly, and features may change as it improves.

You can use it two ways, on one account and one set of records: the web app at app.hridyaa.com, and the Hridyaa Android app. There is no separate mobile subscription. The Android app does not yet carry every screen the web app has; where something is web-only, the web app is always available to you. There is no iOS app.

What it costs

• First month free. Every feature, unlimited bookings, unlimited rooms and staff. No card required to start.
• Monthly — ₹499 per month, billed monthly.
• 1 year — ₹5,220, billed upfront (₹435 per month effective).
• 2 years — ₹8,352, billed upfront (₹348 per month effective).
• 3 years — ₹10,008, billed upfront (₹278 per month effective).
• Renewal — ₹499 per month, after the initial plan period ends.

On the 1, 2 and 3-year plans the whole amount is payable in a single payment at the start of the period. The per-month figure in brackets is that amount divided by the number of months — it describes the value, it is not an instalment, and those plans cannot be paid monthly. ₹499 per month is the only amount that is ever billed to you on a monthly cycle.

The prices above are the total amount payable. Hridyaa is not registered under GST, and no GST is charged on your subscription. If our registration status changes we will tell you before it affects an invoice.

Billing, renewal and non-payment

• The free first month is an introductory free period, not a refund period. Nothing is charged when it ends and there is nothing to cancel — if you do nothing, it simply expires.
• Nothing renews automatically. We hold no payment instrument on file, so no amount can be taken without you paying an invoice we have raised. We contact you before a period ends.
• Renewal after the initial plan period is ₹499 per month, whichever plan you were on, unless you choose a new upfront commitment at the rates above.
• Paid subscriptions are not refundable. Once a paid period has started, the amount paid for it is not returned, in whole or in part, including where a committed period is ended early or the account is deleted. Nothing in these terms removes rights you have under applicable law that cannot legally be excluded. See Cancellation & Refunds.
• If a subscription lapses, access is suspended — you can no longer sign in and use the software. Your records are not deleted when that happens, and are restored on payment. Please export before a period ends anyway; see Keep your own copy below.
• You can leave at any time and export everything first. See Cancellation and Account deletion.

Your account

• Keep your password to yourself. We will never ask you for it.
• Give staff their own logins with the right role, rather than sharing yours.
• You're responsible for what's done under your hotel's accounts.
• Tell us promptly if you think someone has got in who shouldn't have.

Your data stays yours

Everything you put into Hridyaa belongs to you — bookings, guests, money, ID documents. We don't own it, we don't sell it, and we don't use it to train anything. We hold it so the software can do its job, and you can export it or ask us to delete it at any time. See the Privacy Policy for the detail.

What we ask of you

• Use Hridyaa lawfully — including the rules that apply to you about guest records and ID documents.
• Only enter guest information you're entitled to hold.
• Don't try to break into it, overload it, or access another hotel's data.
• Don't resell Hridyaa as if it were yours.

What Hridyaa is not

Keep your own copy

This is the most important paragraph on this page, so please don't skip it.

Export your records regularly — we recommend at least once a week, and always before anything important like filing a return. The day book, profit & loss and balance sheet each have Export XLS and Export PDF buttons on the screen, and a guest's ID documents download as a single PDF. It takes a minute and you don't need our permission.

We take care of your data and we've built Hridyaa to be trusted with money — but no software anywhere is immune to failure, and a business's records are its own responsibility in the end. If you don't keep your own exports and data is lost or corrupted, we can't restore what you never took a copy of, and we're not liable for that loss. We tell you this plainly rather than burying it, because we'd rather you had the exports than had a claim.

Honest limits

We work hard to keep Hridyaa running and correct, and a real hotel depends on it daily — but we can't promise it will never be unavailable or never have a bug. We're a small operation, hosted on infrastructure we don't own. So Hridyaa is provided as it is, without warranties beyond those the law requires us to give.

Things outside our control

We're not responsible for failures caused by events we can't control, including internet or power outages, our hosting provider's downtime, natural disasters, fire, flood, strikes, war, epidemics, or acts of government. Hridyaa runs on servers we rent, not servers we own.

Things you control

We're responsible for the software working. We're not responsible for:

• What's typed into it — if ₹5,000 is entered as ₹500, that's in your records, not our bug.
• Decisions made from its reports, including anything you or your CA file.
• Someone getting in with a password you shared, wrote down, or gave to a person who shouldn't have it.
• A staff member using access you granted them.
• Data lost because no export was ever taken (see above).

What you're responsible for legally

You decide what guest information to collect and whether you're entitled to hold it. That includes ID documents. If you use Hridyaa to hold data you had no right to collect, or in a way that breaks the law, and someone brings a claim or a penalty against us because of it, you agree to cover our costs. We provide the tool; the records are yours and so are the obligations that come with them.

The cap

To the extent the law allows, we're not liable for indirect or consequential losses — lost bookings, lost profit, lost business — and our total liability for anything arising out of Hridyaa is limited to what you've actually paid us in the previous twelve months. During your free first month, that is nothing.

Nothing here excludes liability that Indian law does not permit us to exclude, including for fraud or wilful misconduct. We're not trying to sign away things we can't sign away.

Stopping

• You can stop whenever you like. See Cancellation Account deletion.
• We may suspend an account that's being used to break the law, to attack the service, or to harm other hotels — we'll tell you why.
• If we ever shut Hridyaa down, we'll give you plenty of warning and time to export everything.

Changes to these terms

If we change anything that materially affects you, we'll tell you — not just move the date at the top of this page.

Which law applies

The laws of India. Courts at Dehradun, Uttarakhand have jurisdiction.

Questions

sales@hridyaa.com · WhatsApp +91 99906 66420