Terms & Conditions

Plain English, because if you can't understand the terms you can't agree to them. By using Hridyaa you're agreeing to what's below.

Who you're dealing with

Hridyaa, a sole proprietorship owned and operated by Ankit Rawat, at Forest Residency, Tower A, Malsi, Dehradun 248003, Uttarakhand, India. "We" and "us" mean Hridyaa. "You" means the hotel using it.

What we provide

Hotel management software, delivered over the internet: bookings, check-in and guest ID capture, a day book, GST invoicing, and reports that help you and your accountant. We add to it regularly, and features may change as it improves.

What it costs

• Your first month is free. Every feature, unlimited bookings, no card required to start.
• Your first year is ₹499 — that's ₹499 for twelve months, not per month.
• From year two it renews at ₹499 per month.

We state the renewal price plainly, here and on the pricing page, because a price you only discover at renewal is a trick. Year one is an introductory rate for the hotels helping us build this — ₹499 for twelve months is not what it costs to run.

• You'll get at least 60 days' notice before your first year ends and the monthly price begins.
• Hotels who joined early keep a permanent founding discount.
• We won't take a payment you didn't agree to.
• You can leave at any time and export everything first. See Cancellation.

Your account

• Keep your password to yourself. We will never ask you for it.
• Give staff their own logins with the right role, rather than sharing yours.
• You're responsible for what's done under your hotel's accounts.
• Tell us promptly if you think someone has got in who shouldn't have.

Your data stays yours

Everything you put into Hridyaa belongs to you — bookings, guests, money, ID documents. We don't own it, we don't sell it, and we don't use it to train anything. We hold it so the software can do its job, and you can export it or ask us to delete it at any time. See the Privacy Policy for the detail.

What we ask of you

• Use Hridyaa lawfully — including the rules that apply to you about guest records and ID documents.
• Only enter guest information you're entitled to hold.
• Don't try to break into it, overload it, or access another hotel's data.
• Don't resell Hridyaa as if it were yours.

What Hridyaa is not

Keep your own copy

This is the most important paragraph on this page, so please don't skip it.

Export your records regularly — we recommend at least once a week, and always before anything important like filing a return. The day book, profit & loss and balance sheet each have Export XLS and Export PDF buttons on the screen, and a guest's ID documents download as a single PDF. It takes a minute and you don't need our permission.

We take care of your data and we've built Hridyaa to be trusted with money — but no software anywhere is immune to failure, and a business's records are its own responsibility in the end. If you don't keep your own exports and data is lost or corrupted, we can't restore what you never took a copy of, and we're not liable for that loss. We tell you this plainly rather than burying it, because we'd rather you had the exports than had a claim.

Honest limits

We work hard to keep Hridyaa running and correct, and a real hotel depends on it daily — but we can't promise it will never be unavailable or never have a bug. We're a small operation, hosted on infrastructure we don't own. So Hridyaa is provided as it is, without warranties beyond those the law requires us to give.

Things outside our control

We're not responsible for failures caused by events we can't control, including internet or power outages, our hosting provider's downtime, natural disasters, fire, flood, strikes, war, epidemics, or acts of government. Hridyaa runs on servers we rent, not servers we own.

Things you control

We're responsible for the software working. We're not responsible for:

• What's typed into it — if ₹5,000 is entered as ₹500, that's in your records, not our bug.
• Decisions made from its reports, including anything you or your CA file.
• Someone getting in with a password you shared, wrote down, or gave to a person who shouldn't have it.
• A staff member using access you granted them.
• Data lost because no export was ever taken (see above).

What you're responsible for legally

You decide what guest information to collect and whether you're entitled to hold it. That includes ID documents. If you use Hridyaa to hold data you had no right to collect, or in a way that breaks the law, and someone brings a claim or a penalty against us because of it, you agree to cover our costs. We provide the tool; the records are yours and so are the obligations that come with them.

The cap

To the extent the law allows, we're not liable for indirect or consequential losses — lost bookings, lost profit, lost business — and our total liability for anything arising out of Hridyaa is limited to what you've actually paid us in the previous twelve months. During your free year, that is nothing.

Nothing here excludes liability that Indian law does not permit us to exclude, including for fraud or wilful misconduct. We're not trying to sign away things we can't sign away.

Stopping

• You can stop whenever you like. See Cancellation.
• We may suspend an account that's being used to break the law, to attack the service, or to harm other hotels — we'll tell you why.
• If we ever shut Hridyaa down, we'll give you plenty of warning and time to export everything.

Changes to these terms

If we change anything that materially affects you, we'll tell you — not just move the date at the top of this page.

Which law applies

The laws of India. Courts at Dehradun, Uttarakhand have jurisdiction.

Questions

sales@hridyaa.com · WhatsApp +91 99906 66420